Frequently asked questions

 

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+ - 1. Buying a Museum Card for yourself or as a gift

1.1. Where can I buy a Museum Card for myself?

You can buy a Museum Card for yourself at Museum Card museums or online at Museum Card web store and on the Museum Card mobile application.

When purchasing a card at a museum, you get a temporary Museum Card, the number of which you register as a Museum Card user. We will send you a permanent card on the basis of the registration information.

When you buy a Museum Card for yourself online (on the online store and application), you do the registration in connection with the purchase, and we send the permanent card directly to the address you have given. Following the purchase, you will receive your customer number by email and SMS. You can use the customer number as your entry ticket to Museum Card museums immediately.

On the Museum Card mobile application, you can pay by payment cards. At the web store, you can use the following payment methods:

  • Payment cards (Visa/Mastercard)
  • Online bank payments
  • Invoice (additional fee of €3.80)
  • MobilePay
  • ePassi
  • Smartum saldo
  • Edenred Card
  • Eazybreak

If you wish to use your Debit card, you will find the number and the security code at the bottom of the back of your card. On the online store, the total sum must be paid with the selected payment method.


1.2. Where and how can I buy a Museum Card as a gift?

You can buy a Museum Card as a gift on our web store and at the Museum Card museumsYou can buy as many gift Museum Cards at a time as you like.

At the Museum Card museums, you can pay for the gift Museum Card cash or by card. When buying a Museum Card as a gift on our web store, payment cards and, online bank payments and MobilePay are possible payment methods. More information about Museum Card used as a gift can be found here.

When buying a Museum Card as a gift on our web store, you can choose how the Museum Card will be delivered to the recipient: by post in a gift envelope, or digitally by text message and email. You will choose the date and time of delivery of the digital gift. You can also add your greetings to the gift, and they will be shown in the email.

When you buy a gift Museum Card in a museum, you will get a temporary card in an envelope, which you can give to anyone you want.


1.3. Is there a special Museum Card for children, students, or the retired?

There are no special prices for different customer groups. A new Museum Card costs €72, and the renewal of a valid card costs €68.


1.4. Can I pay for the Museum Card with Culture and Recreation vouchers?

A Museum Card can be bought and renewed at Museum Card museums with Culture and Recreation vouchers. However, this payment option depends on the museum’s payment systems, so please check their policies by calling or checking the homepage of the museum in question. Remember that Culture and Recreation vouchers are personal.

On the Museum Card web store and the customer page, you can use Smartum, ePassi, Edenred card, and Eezybreak as payment methods. On the web store, the total sum must be paid with the selected payment method. You can also buy a Museum Card with cultural and recreational benefits at Tiketti. Learn more about Tiketti’s payment methods here. You can find the Tiketti web store page here.


1.5. Can I pay for cards with an invoice?

It is possible to pay orders of more than 10 Museum Cards with an invoice. At museot.fi/yritystilausa company or association can easily order several cards and pay for the order through a paper or online invoice. If you want to pay for the renewal of several cards through an invoice, please contact Museum Card Customer Service.


1.6. Can a person living abroad buy a Museum Card?

Yes, plastic cards are also mailed to addresses outside Finland.

If necessary, you can use the c/o marking, and, in the address field, add the address of your place of work or a friend, or a temporary address where you are staying for at least a month. Add c/o to the beginning of the address field. If you don’t have such an address available, you can contact Museum Card customer service.

+ - 2. Using the Museum Card

2.1. When does the validity of the Museum Card start? How do I check the validity of my card?

The validity period of your new Museum Card always starts in connection with the first museum visit; when the first museum visit is registered on your card. The time of purchasing or registering as a user doesn’t affect the validity, unless a museum visit is registered on your card immediately at the time of purchase. This also concerns cards bought as gifts. In other words: If you purchase a Museum Card today but visit a museum with it only on the fifth day of the following month, the validity period starts from that visit.

Please note that when a Museum Card is renewed, its last validity date is moved forward by 12 months. If the card has expired and is renewed, the validity of 12 months begins from the renewal date.

You can check the validity of your Museum Card at the ticket office of a Museum Card museum, your own customer page, on the Museum Card application, or by texting MUSEO plus your customer number to the number 16100 (free of charge). For example, MUSEO 123456789101.


2.2 Will I get into a museum if I have a valid Museum Card, but have left it at home?

The Museum Card must always be presented at the ticket counter in connection with your visit. If you leave the actual Museum Card at home, you can only access museums with your customer number, but when doing this, always be prepared to verify your identity with personal identification with a photograph. You can also download the Museokortti app, link your card to it, and use it for museum visits. You can find more information about the app here and from section 8 on this page.

Presenting proof of identification or your name is not sufficient to enter a museum. You must always present either the Museum Card, the mobile app (to which a customer number has been linked) or the customer number and personal identification. We recommend saving your customer number on your phone, for example. Another practical way to save the customer number is to take a photo of your Museum Card.


2.3. I have visited a museum with the cardboard card or with my customer number, but now the museum reading device informs me that the validity has expired. What can I do?

With an unregistered customer number, you can visit museums during the two weeks starting from the time of the first visit. After this, you have to register as a user to get access to the Museum Card museums.

It is also possible that the validity of your card has expired. In this case, you can extend the validity of your card in connection with a museum visit, on your own customer page or on the Museokortti app.

+ - 3. Extending the validity of the Museum Card and combining cards

3.1. What does extending the validity of the Museum Card mean and how much does it cost?

When a valid Museum Card is renewed, its last day of validity moves 12 months forward. The new 12-month validity of an already expired card begins on the day of the renewal. It’s worth renewing the Museum Card beforehand: the renewal of a valid Museum Card only costs €68. The renewal of an expired Museum Card, that is a card whose validity has already ended, costs €72.


3.2. Where and how can I extend the validity of my Museum Card?

The Museum Card can be renewed on the Customer Page, at any Museum card museum and on the app. You can renew your card (that is buy 12 months more validity for it) at any time, even six months before the expiration date. A Museum Card that has already expired can also be renewed at any time. After the renewal, no new plastic card will be sent to you, but a new validity period will be added on the existing card.


3.3. How can I extend the validity of my Museum Card online?

The renewal takes place on your Customer page. You get the possibility to register on the page by entering your Museum Card number and the additional information required. Then select “Renew Museum Card now”. Extending the validity of your card is also possible with the app, read more in paragraph 8.11.

You can use the following payment methods when renewing your card on the Customer page:

  • Payment cards (Visa/Mastercard)
  • Online bank payments
  • Invoice (additional fee of €3.80)
  • MobilePay
  • ePassi
  • Smartum saldo
  • Edenred Card
  • Eazybreak

On the web store, the total sum must be paid with the selected payment method. You will find the security code on the back of your payment card, and if you wish to use your Debit card, you can find the number and the security code at the bottom of the back of your card.

The validity of the Museum Card is updated when the payment has been completed. The receipt for the payment is updated at the same time on the customer pages. If the validity isn’t updated immediately after the renewal, log out and log in again on the Customer Pages.


3.4. How do I renew my card in a museum? Can I pay with Culture Vouchers?

The Museum Card can be renewed at any Museum card museum at any time. You can renew your card at the museum ticket office, and its validity is updated immediately. Currently, you can’t renew your card at the other points of sale (for example, Tiketti).

Please note that when a Museum Card is renewed, its last valid date is moved forward by 12 months. If the card has expired and is renewed, the validity of 12 months begins from the renewal date.

At the Museum Card museums, the renewal can be paid in cash or by card. At some museums, you can also use the Culture and Recreation Vouchers. The payment possibility depends on the museums’ payment systems, so please check the payment methods by calling or checking the home page of the museum in question. Please remember that Culture and Recreation Vouchers are personal.


3.5. What is meant by the standing order of the Museum Card and how do I subscribe to it?

When you pay for the renewal of your Museum Card on your Customer page or on the Museum Card Application, you can allow the standing order of the card. Standing order means that your card will automatically renew before its validity expires and the current price of renewal is charged to your payment card. This way, your Museum Card is always valid. Before the automatic renewal, you will always get a reminder by email in case you want to disconnect the automatic renewal.


3.6. I can’t log in to the customer page. What shall I do?

Are you sure you are logging in to the right page? The Museum Card customer page can be found at museot.fi/asiakassivu. If the form freezes or you can’t advance further from the page, it’s worth trying to log in on another device or internet browser. If this doesn’t work either, you can contact Museum Card customer service. If you forget or lose your password, you can invalidate it by pressing “Did you forget your password?”.


3.7. What does combining cards mean?

A completely new, unused Museum Card can be combined with an old one. If you have a plastic card and, for example, get a new unused Museum Card as a gift, you can combine these two cards. The combining can be done either on your Customer page, on the Museum Card app, or at a Museum Card museum. Combining cards adds 12 more months to your permanent card.

Only a completely unused (unregistered, no museum visits) Museum Card can be combined with a card already in use. After the combining, the extra customer number is invalidated, and can’t be used as an entrance ticket to a Museum Card museum. Two Museum Cards already in use can’t be combined.

+ - 4. Registering as a user of the Museum Card

4.1. What does registering mean?

When you register as a user of the Museum Card, your information is saved on our system. On the basis of this information, we print and send you a permanent, plastic card with your name on it.


4.2. I bought a Museum Card for myself at a museot.fi web store. Must I register as a user?

Those who have bought a Museum Card online at museot.fi web store or on the Museum Card app, don’t need to register separately. The personal information for the card has already been requested at the time of purchase.

Owners of cards bought as gifts on the online store or bought at a museum, register themselves online, and on the basis of the registration information, we post them the permanent, plastic Museum Card.


4.3. What does a campaign code mean and how does it work?

A possible campaign code entitles you to some kind of benefit and is fed into the Campaign Code field. Campaign codes are like any other offers – only valid for a limited amount of time.

If you forgot to use a campaign code or are using an expired campaign code, the discount cannot be added to your Museum Card after the fact.


4.4. When I try to register as a user, the following sign appears “the code is already in use”. Why?

Your code is already being used by someone else. Please contact Museum Card customer service.


4.5. I mistakenly entered the wrong address or some other wrong information on the registration form. How can I change it?

If you have given the wrong address information, you can send the correct information by email to Museum Card customer service.


4.6. The registration form is frozen or doesn’t move forwards when I try to fill it in. What should I do?

I you can’t move forwards on the registration form (for example, the Next button doesn’t work) or if the page is frozen, please try registering on another device or with another browser. Automatic filling of personal data may in some cases jam the form.

You can also contact Museum Card customer service if you still have problems registering.


4.7. Two weeks have already passed since my registration, but the permanent Museum Card hasn’t arrived yet. How come?

The plastic, relief printed Museum Card arrives in about 1-3 weeks following registration. The printing of the card and the delivering procedures of the postal service, however, might for reasons that don’t have to do with us sometimes delay the process. If the Museum Card hasn’t arrived in a little over three weeks from the time of registration, please contact the customer service

Please remember that while you are waiting for your card, you can access Museum Card museums with your customer number and personal identification, or with the Museokortti app to which your card number has been linked.


4.8. I already have a Museum Card, but now I have received a new one as a gift. Should I register once more?

If you have a plastic card and, for example, get a completely new Museum Card as a gift, you can combine these two cards. Combining can be done either on your Customer page, Museum Card app, or at a Museum Card museum. Combining adds another 12-month validity to a card that’s in use.

Only a completely unused (unregistered, no museum visits) Museum Card can be combined with a card that’s already in use. After the combining, the extra customer number is invalidated, and can’t be used as an entrance ticket to Museum Card museums. Two cards that are already in use can’t be combined.


4.9 I forgot to register within two weeks – is my card now lost?

No, but you can’t get into a museum until you have registered. Please remember to register online as soon as possible. After registering, the card reactivates itself within a few minutes.

+ - 5. The Museum Card museums

5.1. Can I really get into more than 300 Finnish museums even every day?

At the moment, there are more than 300 Museum Card museums all over Finland, and you can pop in as many times as you like. You can only visit the same museum with the same card once a day, but you can visit again any other day.

You will find Museum Card museums on the map or by using museot.fi website search functionsYou can also find listings of the museums’ exhibitions and events on the website.


5.2. Why can you visit the same Museum Card museum only once a day?

In order to avoid misuse, you are only allowed to visit the same museum with one card once a day. Most museums give their customers (also Museum Card customers) a sticker, for example, with which they can visit the museum during that day.


5.3. Are other museums still planning to join the Museum Card system? Why haven’t all of them joined?

Yes, more than 300 museums in different parts of Finland have joined, and the number of Museum Card museums is still growing. The system is open, so new museums can join.

Please note that museums decide completely independently if they are in the Museum Card network or not. If your own favourite museum isn’t yet a Museum Card museum, it’s worth giving kind customer feedback directly to them.


5.4. I am a special assistant of a Museum Card user. Can I get in to a museum for free with them?

The Finnish Museums Association recommends that the assistants of museum visitors have free access to all the member museums of the Association, but the policy varies from museum to museum. Please check the policy of the museum you'd like to visit on their website or by contacting them directly.


5.5. Can you get a discount on the products of a museum cafeteria or shop with the Museum Card?

The museums can, if they so wish, offer benefits to Museum Card owners. Ask about possible benefits at the ticket desk or check benefits here.

+ - 6. Other Museum Card issues, fault situations and losing the card

6.1. Where can I find the user conditions?

The Museum Card terms of use in Finnish, Swedish and English.


6.2. How do I get in touch with Museum Card customer service?

At Museum Card museum ticket offices, personnel gladly help customers. If you have bought your card at a museum, in possible fault situations it’s preferable first to turn to the museum in question. You can also get help registering as a user by the customer service staff at the ticket office.

You can get in touch with Museum Card customer service by sending an email to museokortti(at)museot.fi, or by calling 044 784 5745 week days between 9–12.

Please note that by contacting the Finnish Museums Association, you don’t get answers to questions concerning the Museum Card.


6.3. My name has a spelling error on the plastic Museum Card. Can I change it?

The cards are produced and posted automatically on the basis of the information provided on the registration: the name can’t be changed afterwards. It’s the user’s responsibility to type their own name carefully. Completely new cards can be posted in order to get typing errors corrected only in well-reasoned special cases.

If your name has changed, for example, as a result of marriage, please contact Museum Card customer service.


6.4. I lost my temporary card, what shall I do?

After buying your card, it’s recommended you take a photo of the temporary card or write down your customer number in case the card and its number is lost.

If your temporary card is lost and you don’t have your customer number, we unfortunately can’t give you a new card since every number is personal and costs €72.


6.5. My wallet was stolen and my Museum Card was lost. What shall I do?

Please contact Museum Card customer serviceand we will send you a new one. In your message, remember to mention your home address and the number of your card if you have it. This accelerates the delivering process.

Please note that we cannot replace a card that hasn’t been registered for use, since the information on it is not in our system.


6.6. I want to receive the Museum Card newsletter. How does it work?

The Museum Card newsletter is sent by email once a month to those card owners who have given their permission when registering their card for use. The newsletter contains Museum Card news and provides interesting tips for exhibitions, museums and their events.

If you, despite having registered, don’t receive the newsletter, or if the newsletter doesn’t work properly, check your email address on the Customer Page, or contact our customer service.


6.7. My Museum Card chip doesn’t work with the reading devices at museums. What do I do?

If the automatic reading of the card doesn’t work, the customer service representative can type in the customer number on the reading device. If the chip doesn’t work at any other Museum Card either, it’s probably a question of a defective card. In these cases, please contact our customer service.


6.8. I have a Museum Card, but for the museum’s special exhibition I was charged a couple of euros extra. Why?

If a museum organizes, alongside its basic exhibition, an expensive special exhibition, it is entitled to charge an extra sum for the special exhibition consisting of the difference between the basic ticket and the special ticket – just as it says in the Museum Card terms of use. Expensive special exhibitions are, however, rare separate events. With a Museum Card, you can normally get access to the basic exhibitions of all the museums without any extra charge.


6.9. Is there a mobile version available of the Museum Card and does the card have a mobile application?

Yes – you can download the Museum Card mobile app on App Store and Google Play. Read more.

+ - 7. Exceptional circumstances and safe museum visits

7.1 Is it safe to visit a museum during the COVID-19 epidemic?

Museum buildings are spacious, and it is possible for visiting customers to comply with the Finnish Institute for Health and Welfare’s safety instructions to prevent COVID-19 infections.

However, the safety instructions and opening hours of the museum sites may vary according to the epidemic situation and regionally in different parts of Finland. Always check the valid safety instructions and procedures on the following websites: Finnish Institute for Health and Welfare, Region State Administrative Agencies and Finnish Government.

Museums also actively engage in several actions to ensure the safety of museum visits. The actions are directed, in particular, towards efficient cleaning and hygiene procedures as well as social distancing. Spacious museum premises make it possible to maintain a safe distance from others.Museums have the right to make their own decisions and require practices to increase the safety of their customers, such as mandatory face masks.

As a museum visitor, you can best protect yourself and others by complying with the instructions. Take others into account on your museum visit: only visit a museum if you are healthy, maintain a safe distance from other people, and ensure good hand hygiene. The Museokortti app is a hygienic entrance ticket without physical contact. The Museum Card encourages complying with the recommendations of government officials. Let’s take care of each other.